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To view system-wide logs select Administration > Logs.

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Most administrators will see the following log types. Users logged in as  'phocas' user will see an additional 'Audit log' option in the list.

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Error log

The error log lists a summary of errors. More information about an error can be displayed by clicking the link in the 'Detail' column.

Time, type of error, detail, url, browser

Query log

about queries e.g., time, user, database, mode, dimension, whether a chart, period they were in, selections made, 

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Only users

Sync log

  • Time
  • User
  • Source
  • Type
  • Items
  • Warning
  • Error
  • Detail
  • Duration
  • Version

Subscription log

  • Time
  • User name
  • Database
  • Favorite
  • Type
  • Email
  • Size
  • Sent
  • Detail

Audit log (only for admins signed in as 'phocas' user) 

Users logged in with the 'phocas' user account can see the Audit log.

Audit log

also access an Audit log, which captures-system wide information including details of user creation and changes to passwords, profiles etc, integrations and changes to databases.

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Event type, date/time and user are listed, along with details including:

  • CREATED: Records details about the creation of a new user.
  • UPDATED: Changes to password, administrator, group, territory and profile. For all except password, the old and new values are retained.
  • DATABASE ADDED: Shows the physical database name and the restriction, if any, that applied. 
  • DATABASE UPDATED: Changes to a user's database settings. Records the physical database and the details of the restriction.
  • DATABASE DELETED: Records the database name that was removed from a user. Note: The database isn't deleted; it is just removed from the user's available list of databases. It will still be available to other users.Details  Details of the 'From' and 'To' fields are truncated at 50 characters; for a detailed view of the change click on the 'From' or 'To' link. 

  • INTEGRATION RUN: Records details about an integration that has been run (for example, updating an account in CRM). An additional column lists the name of the user who ran the integration.

Filter audit log

  • The Database drop down allows the list to be filtered to a particular database. 
  • The User drop down allows filtering by user.

Clear audit log

  • The audit log can be cleared by selecting Purge.

Error log

The error log lists a summary of errors, as shown below. More information about an error can be displayed by clicking the link in the 'Detail' column.

This opens a screen containing detailed information about the error.

The error log can be cleared by selecting Purge

Purging logs

Users logged in with the 'phocas' user account can clear a log by selecting Purge. The Purge button is only visible to users with this access.