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If you are an administrator you

You can change the options (values) in some of the

drop-down selection options in Phocas

dropdown lists (picklists) in CRM to suit your business needs. For example,

in the type 'Tasks'

you might want to add a new Status

option You do this through the Picklists screen. 

Table of Contents
maxLevel2

Picklist options

Administrators can edit the following pick lists in CRM. 

Picklist

called

'Allocated.' 

Allocated or remove a status that is not applicable.

Click the Phocas menu button > Administration > CRM Picklists to open the Picklists screen, where you can view a list of the dropdown lists used in CRM, organized into tabs.

Picklist (tab)

Where it appears in CRM

Typical options (shown in this documentation)

Call Type

Phone Log

Follow Up

Initial Call

Support Call

Sales Call

Quotation

Contact Method

Account Record

Contact Record

Lead Record

Email

Face-to-face

Fax

Instant Messenger

Letter

Phone

Job Title

Contact Record

Lead Record

Director

Manager

Salesperson

Accounts

Sales Manager

Payment Status

Account Record

Current

Overdue

Status

Meeting

Task

Cancelled

Completed

Deferred

In Progress

Not Started

Overdue

Waiting on Someone

Editing CRM Picklists

  • Select Administration > CRM Picklists.
    • From

    On the Picklists screen

    you can change values for the

    , click the required tab (Call Type, Contact Method, Job Title, Payment Status and Status

    fields, via the tabs at the top. To add a new value select the tab required and choose Add (in the screen shot below the Status tab has been selected).
    Image Removed Name the new value (in the image below, the administrator wants to create a new option named 'Allocated') and Save.
    Image RemovedUsers will now see the new value in the dropdown under Status

    ) then proceed as required:

    • Add an option: Click Add, enter a name for the option and click Save.

      Image Added

    • Delete an option: Select the option row and click Delete > Yes.

    • Set the default option: Select the option row and click Set Default.